FAQ

THE ANSWERS YOU NEED

Got a burning question? Looking for more info about one of our products, services, or a pending order? Check out our list of frequently asked questions below for some quick answers. If your question isn’t answered here, get in touch or stop by our Online Store and we’ll be happy to help.

WHICH PAYMENT METHODS DO YOU ACCEPT?

GERMAINE except PAYPAL\AMERICAN EXPRESS/VISA/MASTERCARD.

SHIPPING POLICY

We are shipping directly from our factory in China.

before we close the deal we will discuss shipping term, time and inform you in all the detail. Our customer service will happy to answer you about any kind of questions that you have.

We have long term relationships with our customers, we are always here to help you and provide you the best service.

 

LET US KNOW IF YOU NEED ANY KIND OF HELP

GERMAINE CUSTOMERS SERVICE TEAM WILL HELP YOU WITH ALL THEIR HEARTS TO BRING YOU THE SUITABLE SOLUTIONS AND THE FASTEST RESPONDING.

We are here to help you and answer any questions if you want our help click on the contact button and let us know what we can do for you.
Thanks for choosing GERMAINE.

Shinko Enterprises Limited

3rd Floor, Room 'D'

Shing Lee Commercial Bldg

6-12 Wing Kut Street, Sheung Wan

Hong Kong
no1germaine@gmail.com

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